![]() ![]() ![]() Make sure you log in with the same TomTom account that you use on your navigation device. If you don't see your email address, click Make sure your computer is connected to the internet.Īt the top of the page, make sure you see the email address for your TomTom account. Make sure you are logged in with the same TomTom account that you use on your navigation device. Make sure your smart phone is connected to the internet. You can now use the MyDrive website to add new favourites and syncronise routes and destinations to your navigation device. On your computer, open a browser and go to Log in to your TomTom account or create a new account. On your navigation device, tap back (top left corner button) > If your device is recognised by your computer you see this message on your device: See:Ĭonnect your navigation device to the computer using a USB Cable. Make sure that MyDrive Connect is installed on your computer. The following non-connected devices are compatible with the MyDrive website: If this does not happen, check the MyDrive mobile app or website. If your navigation device is connected then you are logged in to MyDrive, and your destinations and places should synchronise in a few moments. Your navigation device connects to your TomTom account. , enter the email address and password you use for your TomTom account. If your navigation device uses the internet connection of a smartphone, Make sure your device is within range of a cellular network. GO 5000 / 5100 / 60 use a built-in GPRS modem. In the Main Menu, check the icon in the top right corner: Make sure your navigation device is connected to the internet. The following connected devices are compatible: Make sure your navigation device is compatible with the MyDrive mobile app or website. TomTom HOME may offer more than one application update.If you have problems when synchronising destinations and places from the MyDrive mobile app or website to your TomTom navigation device, follow these steps. ![]() In TomTom HOME to see if another (newer) TomTom Application is offered. If your navigation device does not restart automatically, click on the eject button in the bottom right of TomTom HOME and then disconnect your navigation device from your computer.Ĭonnect your navigation device to your computer and, if your device asks if you want to connect to your computer, tap When your device asks if you want to connect to your computer, tapĪnd disconnect the navigation device from your computer. ![]() The navigation device will restart automatically. Then, when the application update process has finished, click , select the TomTom Application, if available, click Switch on your navigation device and, if your device asks if you want to connect to your computer, tap Do not use a USB hub or a USB port on the keyboard. Note : If you receive a message asking to confirm administrator permission, confirm by clicking Yes or OK. : Use the USB port at the back of your computer, if available. Note: If youre using Windows 10, please follow the steps in the article Navigation device not connecting to computer (MyDrive Connect) Open Windows Explorer, right-click This PC (or Computer / My Computer ) and select Manage. You can download TomTom HOME here:Ĭonnect your navigation device to your computer. Make sure that you have TomTom HOME installed on your computer. Restore the software on your navigation device using TomTom HOME If your navigation device doesn't start, or reboots or displays a cross after you switch it on, the software on the navigation device is not installed correctly. This FAQ contains information that may not be applicable to your device. ![]()
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